Jobs - GRTUK

Jobs

Donor Care Officer - 30 July 2022 (Deadline)

JOB TITLE:            Donor Care Officer                                            HOURS:                 Full Time (40 hours)

SALARY:                 £22,001 to £26,000                                          LOCATION:           Birmingham

REPORTING TO:   Operational Manager

The Role

GRT’s aim is to eradicate poverty by providing humanitarian aid, relief and providing sustainable programmes to the needy across the globe. GRT works in many countries including Yemen, Syria, Turkey, Burundi, Pakistan and Bangladesh.

GRT are looking for an experienced, passionate and delivery focused Donor Care Officer to join our team in Birmingham. The role requires, to support the Charity in ensuring data goes into the databases, is processed and then extracted to drive activity and insight, in a professional and timely manner. The successful candidate will need to work closely with the UK Operational Manager to effectively monitor field offices to ensure delivery and implementation of projects. This is in line with the GRT programme strategy. The candidate must have at least two years experience working within the charity sector.

Abilities:

  • Improve and enhance operational processes, procedures and all supporting documents
  • Translate strategic direction into plans and objectives
  • Communicate effectively to varied audiences
  • Able to work effectively in a multi-cultural environment
  • Set high standards for quality of work and consistently achieves project goals
  • To challenge and debate issues of importance to the organisation
  • To implement a good level of working in a diverse environment
  • To show commitment to social justice and the mission of GRT as an organization
  • To demonstrate commitment to high professional ethical standards in a diverse workplace

Main Duties/Responsibilities:

  • Experience of working with databases including, segmentation and analysis of data.
  • Excellent communication skills to ensure donor retention
  • Maintaining excellent rapport with all donors and sponsors
  • Excellent organisational skills, including time management and co-ordination, with the ability to prioritise whilst ensuring targets are met.
  • Excellent communication skills, written and verbal, including face-to-face.
  • Excellent it skills with a good working knowledge of microsoft excel and the ability to use spreadsheets effectively.
  • Proven ability to work using own initiative and as part of a team.
  • Good knowledge of the different elements of fundraising and marketing.
  • The ability to work quickly whilst maintaining accuracy and paying close attention to detail.
  • Project management from rapid assessment to post-delivery and project planning
  • Provide direct line management of the field managers or officers
  • Ensure programs are in compliance with humanitarian standards, donor regulations as well as local legal and cultural requirements. (e.g., Sphere, INEE, CHS, …etc)
  • Identify, design and document donor specific strategies including the identification of potential funding streams and program opportunities with government and donor agencies through sub agreements, grants and awards.
  • In collaboration with the Compliance Officer, ensure the identification, documentation and phased implementation of Monitoring and Evaluation systems.
  • Ensuring the full implementation of the project from initiation to delivery to closing
  • Improve the operational team, processes and policies in support of Organisation’s mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence.
  • Perform periodic summary / full reports to Operational Manager
  • Attend to all telephone calls and pursue enquiries
  • Conducting regular meetings with Donors, PMs, Country Directors around fiscal planning.

 

Personal Specification
Qualifications/Training Essential Desirable
Degree in any discipline X
Prince2 Management X
Experience
2 years’ experience in project management X
2 Years’ experience working in the humanitarian emergency response sector X
Knowledge and Skills
Experience of developing policies, procedures and systems and ensuring their successful implementation X
Excellent numerical, analytical and strategic skills X
Excellent interpersonal skills tailored for a diverse range of audiences X
Ability to operate flexibly to manage a varied and high workload with conflicting priorities X
Skill, ability and willingness to step in and cover day to day work if required to do so X
Ability to self-manage, mentor and lead others in a way that nurtures talent, inspires confidence and encourages innovation X
Commitment to working in a manner that promotes an effective, open and honest culture throughout the team X
Commitment to working in a manner which promotes the independence, dignity and choice of both members and their service users X
Data Protection Act (1998), GDPR X
Proficient in Microsoft Office including, Excel, Word, Outlook etc. X
Database development and management X
Meticulous attention to detail X
Comply with organisational policies and practices. X
Undertake any other duties commensurate with this post as reasonably requested by the CEO and/or Operational Manager X
Excellent communication skills with the ability to present to a broad range of people internally and externally X
A willingness to work variable hours, with occasional weekend and evening work. X
Creation and maintenance of new and existing records on CRM system. x
Manage communication with the donor on CRM system. x

Project Coordinator - 01 August (Deadline)

Job Description

JOB TITLE:           Project Coordinator                                          HOURS:                 Full Time (40 hours)

SALARY:                 £22,001 to £26,000                                          LOCATION:           Birmingham

REPORTING TO:   Operational Manager

The Role

GRT are looking for an experienced, passionate and delivery focused Project Coordinator to join our team in Birmingham. You will join us on a full-time basis as part of an initial one-year fixed term contract with a view to progressing into a permanent role. GRT’s aim is to eradicate poverty by providing humanitarian aid, relief and providing sustainable programmes to the needy across the globe. GRT works in many countries including Yemen, Syria, Turkey, Burundi, Pakistan and Bangladesh; therefore remote management skills are necessary. The successful candidate will need to work closely with the UK Operational Manager to effectively monitor Field Offices to ensure delivery and implementation of projects. This is in line with the GRT programme strategy. The candidate must have at least two years experience working within the charity sector.

Abilities

  • Improve and enhance operational processes, procedures and all supporting documents
  • Translate strategic direction into plans and objectives
  • Communicate effectively to varied audiences
  • Able to work effectively in a multi-cultural environment
  • Sets high standards for quality of work and consistently achieves project goals
  • To challenge and debate issues of importance to the organisation
  • To implement a good level of working in a diverse environment
  • To show commitment to social justice and the mission of GRT as an organisation
  • To demonstrate commitment to high professional ethical standards in a diverse workplace

Main Duties/Responsibilities:

  • Programme management from rapid assessment to post-delivery and project planning
  • Provide direct line management of the Field Managers or Officers
  • Work with the Finance Department and Sector Managers to ensure all grants, awards and internally funded programs are implemented according to GRT’s guidelines and procedures
  • Ensure programs are in compliance with humanitarian standards, donor regulations as well as local legal and cultural requirements. (e.g. Sphere, INEE, CHS, …etc)
  • Improve the systematisation and standardisation of grants management in accordance with the country level strategy.
  • Identify, design and document donor specific strategies including the identification of potential funding streams and program opportunities with government and donor agencies through sub agreements, grants and awards.
  • Identification, documentation and phased implementation of best practice for sector specific and general program management.
  • In collaboration with the Compliance Officer, ensure the identification, documentation and phased implementation of Monitoring and Evaluation systems.
  • Work with the HR department and sector managers to ensure staff capacity is sufficient to implement the country level strategy.
  • Monitor humanitarian crisis in respective countries of operation, performing field assessments when necessary and advising the Operational Manager of response options.
  • Ensure the relationship with clusters and other coordination bodies are strong and the profile of GRT in such forums is positive and influential.
  • Act as Officer in Charge in the absence of the Field Managers as required.
  • Ensuring the full implementation of the project from initiation to delivery to closing
  • Improve the operational team, processes and policies in support of Organisation’s mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence.
  • Perform periodic summary / full reports to Operational Manager
  • Development of projects, programs budgets and tracking invoicing to funding sources, including calculation of completed units of service or projects in coordination with financial department “Grants”.
  • Conducting regular meetings with Donors, PMs, Country Directors around fiscal planning.
Personal Specification
Qualifications/Training Essential Desirable
Degree in any discipline X
Prince2 Management X
Experience
2 years’ experience in project management X
2 Years’ experience working in the humanitarian emergency response sector X
Knowledge and Skills
Experience of developing policies, procedures and systems and ensuring their successful implementation X
Excellent numerical, analytical and strategic skills X X
Excellent interpersonal skills tailored for a diverse range of audiences X
Ability to operate flexibly to manage a varied and high workload with conflicting priorities X
Skill, ability and willingness to step in and cover day to day work if required to do so X
Ability to self-manage, mentor and lead others in a way that nurtures talent, inspires confidence and encourages innovation X
Commitment to working in a manner that promotes an effective, open and honest culture throughout the team X
Commitment to working in a manner which promotes the independence, dignity and choice of both members and their service users X
Data Protection Act (1998), GDPR X
Proficient in Microsoft Office including, Excel, Word, Outlook etc. X
Database development and management X
Meticulous attention to detail X
Comply with organisational policies and practices. X
Undertake any other duties commensurate with this post as reasonably requested by the CEO and/or Operational Manager X
Excellent communication skills with the ability to present to a broad range of people internally and externally X
A willingness to work variable hours, with occasional weekend and evening work. X
Personal Specification
Qualifications/Training Essential Desirable
Degree in any discipline X
Prince2 Management X
Experience
2 years’ experience in project management X
2 Years’ experience working in the humanitarian emergency response sector X
Knowledge and Skills
Experience of developing policies, procedures and systems and ensuring their successful implementation X
Excellent numerical, analytical and strategic skills X
Excellent interpersonal skills tailored for a diverse range of audiences X
Ability to operate flexibly to manage a varied and high workload with conflicting priorities X
Skill, ability and willingness to step in and cover day to day work if required to do so X
Ability to self-manage, mentor and lead others in a way that nurtures talent, inspires confidence and encourages innovation X
Commitment to working in a manner that promotes an effective, open and honest culture throughout the team X
Commitment to working in a manner which promotes the independence, dignity and choice of both members and their service users X
Data Protection Act (1998), GDPR X
Proficient in Microsoft Office including, Excel, Word, Outlook etc. X
Database development and management X
Meticulous attention to detail X
Comply with organisational policies and practices. X
Undertake any other duties commensurate with this post as reasonably requested by the CEO and/or Operational Manager X
Excellent communication skills with the ability to present to a broad range of people internally and externally X
A willingness to work variable hours, with occasional weekend and evening work. X
Creation and maintenance of new and existing records on CRM system. x
Manage communication with the donor on CRM system. x

 

To apply, send your CV and covering letter, with role applied for in the subject to the following email:

info@grtuk.org

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