Jobs - GRTUK


Call Centre Agent (Temp)

Call Centre Agent (Temp)

Hours: Part Time

Salary: Basic Hourly Rate

Closing date: 25th November 2021

Location: Birmingham

Reporting to: Fundraising Manager

The Role

This position is responsible for maintaining the relationship with Global Relief Trust new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of GRT’s international projects and courteously endorsing their continued contribution.

Key Responsibilities

  • Outbound/Inbound call centre
  • Handling customer inquiries via telephone and email
  • Maintaining call centre database by entering or updating information accurately
  • Achieving set KPI targets
  • Build a rapport with donors
  • Chasing pledges rigorously
  • Attending and helping out during Live TV/Radio Appeals
  • Ability to use a range of computer applications including Microsoft Office

General Responsibilities

  • Will respect the Confidentiality of all matters relating to their employment and other members of staff
  • To demonstrate on-going professional development through reflective practice and participation in internal and external development opportunities
  • To participate in the appraisal process and ensure that agreed objectives are achieved, taking responsibility for directing own learning and development activities (e.g., private study, e-learning)
  • To attend and contribute positively to meetings, conferences and training courses as agreed with the line manager
  • Establish and maintain effective working relationships with co-workers, supervisors, managers, directors and the general public
  • Assist staff in other departments and regions as required in order to facilitate the work of the charity
  • Must adhere to the charities policies and procedures
  • Other duties as per the request of the Fundraising Manager in the interest of the organisation objectives.

Other Responsibilities

  • The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

Essential Personal Skills

  • Excellent customer care skills
  • A clear and friendly telephone voice
  • Proficient in English; speaking and writing
  • Self-motivated with attention to detail
  • Good computer skills
  • Excellent communication skills
  • Good teamwork skills and the ability to work unsupervised
  • The ability to work quickly and under pressure
  • A professional attitude when dealing with customers
  • Problem solving skills
  • Desirable Personal Skills
  • Previous experience in a call centre environment
  • Experience in using Microsoft Office package


To apply, send your CV and covering letter, with role applied for in the subject to the following email: