Project Coordinator

Project Coordinator

Hours: Full Time (40 Hours p/week)

Salary: £22,001 to £26,000

Closing date: 20th June 2021

Location: Birmingham

Reporting to: Operational Manager

The Role

GRT are looking for an experienced, passionate and delivery focused Project Coordinator to join our team in Birmingham. You will join us on a full-time basis as part of an initial one-year fixed term contract with a view to
progressing into a permanent role. GRT’s aim is to eradicate poverty by providing humanitarian aid, relief and providing sustainable programmes to the needy across the globe. GRT works in many countries including
Yemen, Syria, Turkey, Burundi, Pakistan and Bangladesh; therefore remote management skills are necessary. The successful candidate will need to work closely with the UK Operational Manager to effectively monitor
Field Offices to ensure delivery and implementation of projects. This is in line with the GRT programme strategy. The candidate must have at least two years experience working within the charity sector.


  • Improve and enhance operational processes, procedures and all supporting documents
  • Translate strategic direction into plans and objectives
  • Communicate effectively to varied audiences
  • Able to work effectively in a multi-cultural environment
  • Sets high standards for quality of work and consistently achieves project goals
  • To challenge and debate issues of importance to the organisation
  • To implement a good level of working in a diverse environment
  • To show commitment to social justice and the mission of GRT as an organisation
  • To demonstrate commitment to high professional ethical standards in a diverse workplace

Main Duties/Responsibilities:

  • Programme management from rapid assessment to post delivery and project planning
  • Provide direct line management of the Field Managers or Officers
  • Work with the Finance Department and Sector Managers to ensure all grants, awards and internally funded programs are implemented according to GRT’s guidelines and procedures
  • Ensure programs are in compliance with humanitarian standards, donor regulations as well as local legal and cultural requirements. (e.g. Sphere, INEE, CHS, …etc)
  • Improve the systematisation and standardisation of grants management in accordance with the country level strategy.
  • Identify, design and document donor specific strategies including the identification of potential funding streams and program opportunities with government and donor agencies through sub agreements, grants and awards.
  • Identification, documentation and phased implementation of best practice for sector specific and general program management.
  • In collaboration with the Compliance Officer, ensure the identification, documentation and phased implementation of Monitoring and Evaluation systems.
  • Work with the HR department and sector managers to ensure staff capacity is sufficient to implement the country level strategy.
  • Monitor humanitarian crisis in respective countries of operation, performing field assessments when necessary and advising the Operational Manager of response options.
  • Ensure the relationship with clusters and other coordination bodies are strong and the profile of GRT in such forums is positive and influential.
  • Act as Officer in Charge in the absence of the Field Managers as required.
  • Ensuring the full implementation of the project from initiation to delivery to closing
  • Improve the operational team, processes and policies in support of Organisation’s mission — specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence.
  • Perform periodic summary / full reports to Operational Manager
  • Development of projects, programs budgets and tracking invoicing to funding sources, including calculation of completed units of service or projects in coordination with financial department “Grants”.
  • Conducting regular meetings with Donors, PMs, Country Directors around fiscal planning.
Personal Specification
Qualifications/Training Essential Desirable
Degree in any discipline X
Prince2 Management X
2 years’ experience in project management X
2 Years’ experience working in the humanitarian emergency response sector X
Knowledge and Skills
Experience of developing policies, procedures and systems and ensuring their successful implementation X
Excellent numerical, analytical and strategic skills X X
Excellent interpersonal skills tailored for a diverse range of audiences X
Ability to operate flexibly to manage a varied and high workload with conflicting priorities X
Skill, ability and willingness to step in and cover day to day work if required to do so X
Ability to self-manage, mentor and lead others in a way that nurtures talent, inspires confidence and encourages innovation X
Commitment to working in a manner that promotes an effective, open and honest culture throughout the team X
Commitment to working in a manner which promotes the independence, dignity and choice of both members and their service users X
Data Protection Act (1998), GDPR X
Proficient in Microsoft Office including, Excel, Word, Outlook etc. X
Database development and management X
Meticulous attention to detail X
Comply with organisational policies and practices. X
Undertake any other duties commensurate with this post as reasonably requested by the CEO and/or Operational Manager X
Excellent communication skills with the ability to present to a broad range of people internally and externally X
A willingness to work variable hours, with occasional weekend and evening work. X

Donor Care Junior Officer

Donor Care Junior Officer

Hours: Part Time

Salary: Basic Hourly Rate

Closing date: 30th June 2021

Location: Birmingham

Reporting to: Fundraising Manager

The Role

This position is responsible for maintaining the relationship with Global Relief Trust new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of GRT’s international projects and courteously endorsing their continued contribution.

Key Responsibilities

  • Outbound/Inbound call centre
  • Handling customer inquiries via telephone and email
  • Maintaining call centre database by entering or updating information accurately
  • Achieving set KPI targets
  • Build a rapport with donors
  • Chasing pledges rigorously
  • Attending and helping out during Live TV/Radio Appeals
  • Ability to use a range of computer applications including Microsoft Office

General Responsibilities

  • Will respect the Confidentiality of all matters relating to their employment and other members of staff
  • To demonstrate on-going professional development through reflective practice and participation in internal and external development opportunities
  • To participate in the appraisal process and ensure that agreed objectives are achieved, taking responsibility for directing own learning and development activities (e.g., private study, e-learning)
  • To attend and contribute positively to meetings, conferences and training courses as agreed with the line manager
  • Establish and maintain effective working relationships with co-workers, supervisors, managers, directors and the general public
  • Assist staff in other departments and regions as required in order to facilitate the work of the charity
  • Must adhere to the charities policies and procedures
  • Other duties as per the request of the Fundraising Manager in the interest of the organisation objectives.

Other Responsibilities

  • The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

Essential Personal Skills

  • Excellent customer care skills
  • A clear and friendly telephone voice
  • Proficient in English; speaking and writing
  • Self-motivated with attention to detail
  • Good computer skills
  • Excellent communication skills
  • Good teamwork skills and the ability to work unsupervised
  • The ability to work quickly and under pressure
  • A professional attitude when dealing with customers
  • Problem solving skills
  • Desirable Personal Skills
  • Previous experience in a call centre environment
  • Experience in using Microsoft Office package


To apply, send your CV and covering letter, with role applied for in the subject to the following email: